Privacy Policy

Telefónica Open Innovation, S.L.U., as the owner of the website, informs you that the companies of the Telefónica Group are committed to respecting the Privacy Of Users And The Secrecy And Security Of Personal Data, In Compliance With The Provisions Of Regulation (EU) 2016/679 Of The European Parliament And Of The Council, April 27, 2016, Concerning The Protection Of Natural Persons With Regard To The Processing Of Personal Data And The Free Movement Of Such Data (General Data Protection Regulation), as well as the Spanish Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

Our principles are:


We will not treat your data in an unexpected or abusive way. When we collect your personal data through our website you will be conveniently informed about: who processes your data, what is the purpose of the processing, what is based on the legitimacy of the processing, the possibility of exercising your rights and other information of interest. In addition, your data will be cancelled according to the defined retention policy on which you will be informed and in any case, when you request it exercising the right of cancellation.


We will collect your consent whenever necessary and make available the necessary tools so that you can access and update your personal information as well as decide how to manage your data, selecting the purposes for which we will process it.


We care about ensuring the security, secrecy, and confidentiality of your data. Therefore, as part of our commitment and in compliance with current legislation, we have adopted the most demanding and robust security measures and technical means to prevent their loss, misuse or access without your authorization, committing to keep them secret and guaranteeing the duty to keep them by taking all necessary and reasonable measures that prevent their alteration , loss and treatment or unauthorized access, in accordance with applicable law.

Therefore, in Telefónica your privacy is a priority, which is why we protect your information according to the privacy policy that you can read below. Any questions that may arise from it, contact us in we will be happy to help you.

1. Who is the Controller for the processing of your data as a user of this website?

The company Controller for the processing of your data is:

  • Name: Telefónica Open Innovation, S.L.U.
  • N.I.F.: B86230562
  • Address: Ronda de la Comunicación s/n, Distrito Telefónica, Edificio Oeste 3, 28050, Madrid (Spain)
  • E-mail address:

2. What data do we process about you?

The data we will process about you will be only those you provide to us when you complete our registration forms, among which there may be:

  • Identification data: First name, last name, address, email, telephone.
  • Employment data: Company, position or department within the company.

3. How do we get and where does your data come from?

The data is provided directly by you when you complete the different forms on the website. Remember that the personal information you provide directly must always be real, truthful and up-to-date. Telefónica will provide you with the necessary tools so that you can update or rectify this data.

4. Why and why do we use your data?

Telefónica Open Innovation, S.L.U. processes your data for the following purposes:

  • Participate in a Challenge or in a Programme for which you should expressly consent the Privacy Policy.
  • Event management: If you want to participate in a event, we need to process your data to manage your attendance and facilitate access to the event venue. Likewise, it may be necessary to share your data with other companies of the Telefónica Group for the sole purposes of the correct management of the event. We will also process your personal data during the course of these acts for the purpose of making recordings by streaming and for later dissemination of attendees as an audience, which may appear on our website or may be shared on RRSS or other internal and external communication channels. These recordings may be used for advertising, communication or similar campaigns, which may be accessed by other users publicly.
    By attending the event you authorize the shooting of still images, the recording of image and / or voice, as well as its reproduction and / or publication and dissemination in the terms indicated in the previous paragraph, giving Telefónica, without geographical limitation (worldwide online) or temporary, the economic rights of image that may correspond to it, and waiing to receive remuneration.
    Once the event ends we will contact you exclusively to send you an evaluation survey that allows us to know your opinion in order to offer you a higher quality service and a better user experience, along with information about upcoming events that we organize that may be of interest to you.
  • Sending Newsletter: If you have decided to subscribe to our newsletter we will process your data to manage the shipment on a regular basis.
  • Request for help: If you have any questions or concerns and have contacted us through the help assistant on our website, we will process the data you have provided us to contact you and resolve your requests. Also if we ask you for help with your consent to give us feedback on the user experience of our website.
  • Complaints and / or suggestions: In order to improve the satisfaction of our customers, Telefónica has a mailbox in which you can make both suggestions and file complaints related to our products, services, procedures or attention in general. In this way, Telefónica can collect, process and respond to your complaints and / or suggestions. Once resolved, your data will also be processed to contact you and know your degree of satisfaction in this regard. Once Telefónica, in its sole discretion, has terminated your specific case, it will proceed to anonymize your complaint and / or suggestion, eliminating all personal data that allow you to identify yourself, keeping the record of its opinions to improve the processes, products and services provided by the organization. If, at any time during the management of your complaint and/or suggestion, you wish to withdraw your consent for your data to be processed for this purpose, you may write by exercising this right to the
  • Sending commercial information: In addition, if you have expressly consented to it in the contact form or if you have requested to obtain information about our products we will process your data to send you commercial information about Telefónica products and services to the address you have indicated to us. To manage your rights to this consent you must do so through the

The legitimate basis for collecting and processing the personal data described in this privacy policy will be your consent, which you have the right to withdraw at any time, as explained in both the previous section “Information Management” and in the seventh section of this privacy policy.

5. How long do we keep your data?

In general, we will keep your data until such time as it is no longer than three years to fulfill the purpose for which it was collected, in accordance with the previous section, until you withdraw the consent that works for us to process your data or indicate that you do not want to continue receiving our communications. In addition, we make it easy for you to manage the de-leave of our communications as well as other purposes.

6. Who has access to your data?

In general, just access your data Telefónica Open Innovation, S.L.U. However, in order to fulfill the specific purposes described in the previous fourth paragraph, it is necessary to give access to them to certain third parties that we indicate below, always during the period of time strictly necessary to do so.

Specifically, this means giving access to your data to:

  • Suppliers, as well as the companies that they subcontract, which help to fulfill the purposes described or to communicate and be in contact with you.
  • In the event that we need to share your information with other third parties (e.g. event sponsors or other Telefónica Group company for the proper management of such events or Challenges) we will inform you appropriately and collect the necessary authorizations to do so. Such access shall only be for lawful purposes, described in the fourth subparagraph, and for the period of time strictly necessary for this purpose.

In any case, Telefónica always guarantees the highest level of protection in the access that these third parties have to your data and information.

7. What are your rights and how can you control your data?

The regulations give you a number of rights in relation to the data and information that are about you. Specifically, the rights of access, rectification, deletion, limitation, opposition, portability, as well as not being subject to automated decisions and withdrawing your consent at any time.

You can consult the full scope and detail of these rights on the website of the Spanish Data Protection Agency (AEPD) here.

Finally, you have the right to lodge a complaint with the national supervisory authority, for this purpose you should contact the Spanish Data Protection Agency.

8. How is your data protected?

Telefónica is concerned with ensuring the security, secrecy and confidentiality of your personal data and information. Therefore, as part of our commitment and in compliance with current legislation, we have adopted the most demanding and robust security measures and technical means to prevent their loss, misuse or access without your authorization.

In addition, Telefónica undertakes to act quickly and liable in the event that the security of your data may be in danger, and to inform you if it is relevant.